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NEW Homeless Healthcare in Portsmouth

NEW Homeless Healthcare in Portsmouth

Homelessness in the 21st century is not something our society should accept.

Every human being deserves to have a warm safe place with the amenities required and the support available to get the help they need in order to live their lives to their potential.

So often this part of society is neglected and unable to access the services we take for granted, including access to Healthcare. Many do not feel comfortable with the 'normal processes' in place for the 99.9% and therefore can easily be lost in the system.

Portsmouth City Council have selected East Shore Partnership and other agencies for a new approach that will see healthcare delivered to the homeless on their terms.

Visiting the homeless Day Center in Milton Road clinicians will attend to their health needs of the homeless population, addressing acute and ongoing conditions as required, giving vaccinations needed and ensuring other agencies are involved in their care as required.

We cannot solve the homelessness situation overnight, but we can certainly make a difference in their health and if their health is better we would hope that other opportunities may open up to them going forward.

If you are homeless, or worried about becoming homeless help is available click here.

NEW Specialist Service for Long Term Conditions

Do you know that a new service is available in Portsmouth for patients of the East Shore Partnership?

We are part of a trial in Portsmouth that looks to bring together clinical experts from across the city to work with patients suffering from certain Long Term Conditions (LTC).

Initially focusing on Respiratory conditions and newly diagnosed Diabetic the 'hub' is made up from Specialist Nurses, Hospital Consultants, Practice Nurses and also Wellbeing services from across Portsmouth. So a one stop shop approach to ensure your care plan encompasses every aspect of what is needed without lots of separate visits and the need to repeat your story.

This is a massive achievement and is the first of its kind in Portsmouth, bringing all the specialists together to help our patients manage their Long Term Condition.

We will shortly be contacting those patients that this service may help and offer them the chance to become involved in a very different approach to manage their health.

So if you receive a text you will be contacted shortly by phone to discuss the service in person.

If the hub proves successful the way joined up care is delivered in Portsmouth may change forever.

Further information can be found HERE

New Year Resolutions..... what are yours

Since when did New Year signal the time to make a resolution?

The Babylonians were the first civilisation to leave records of new-year festivities, some 4,000 years ago. Their years were linked to agricultural seasons, with each beginning around the spring equinox. A 12-day festival to celebrate the renewal of life, known as Akitu, marked the beginning of the agrarian year.

Since Julius Caesar ruled that New Year began on January 1 in 46BC, and urged subjects to commit to personal improvement, resolutions have been synonymous with the turning of the year.

Why bother?

Well many people see the New Year as a fresh start and time to set new goals for themselves to achieve. A lot of these goals focus around our health and usually following an over indulgent Christmas we are ready to give something up. The most common resolutions will no doubt look familiar to many of us:

  • Exercise more.
  • Lose weight.
  • Eat healthier
  • Get organized.
  • Learn a new skill or hobby.
  • Live life to the fullest.
  • Save more money / spend less money.
  • Quit smoking.
  • Spend more time with family and friends.

And many of these link to each other and have positive effects on each other e.g. Healthy Body = Healthy Mind.

So if you are looking to Lose Weight, Quit smoking or Eat healthier we might be able to help and support you to achieve your resolution.

If this is something you want to do and need some additional support please do contact the surgery as our nursing team will be able to work with you towards your goals.

NEW Positive Minds Portsmouth

Supporting people through distress.

If you are feeling overwhelmed by the problems you face in life, there is a new service in Portsmouth designed to help.

“PositiveMinds” offers hope and support if you are struggling to cope with difficulties and distress.

If you are in despair about anything – such as housing, money, relationships, work, bereavement – or suffering low mood, anxiety, or a feeling of hopelessness, then this service is there to help.

Positive Minds is delivered by Solent Mind, Solent NHS Trust and Portsmouth City Council.

No appointment is necessary - you can just drop in to talk to trained Wellbeing Advisors. These are people who have lived through difficulties themselves, and can relate to how you are feeling.

Where: PO5 4BG. On Melbourne Place just off Middle Street, about 50 yards to the south of Winston Churchill Avenue in Southsea.

Contact: (023) 9282 4795.

Opening hours: Reduced hours over Christmas and New Year, mainly during traditional office hours. From 2 January, 2020 normal hours will be Monday to Friday 12.30pm – 7.30pm, and Saturday 10.30am – 1.30pm.

More: Visit

NEW Contraceptive Implant Service

Very exciting news, starting in January 2020 we will offering contraceptive implants to our female patients.

This is exciting as this has been a service that Portsmouth has been in desperate need of.

There is going to be hugely popular and in time we hope will also be a service patient from other surgeries can access.

To book into a clinic please contact the surgery on 023 9282 7132 or complete an e-Consult.

Later in 2020 we will also be offering a Mirena Coil fitting service. More on that nearer the time.

If you would like more information on Contraception and which may be best for you please follow this LINK

Fed up with long waits on hold...

Picture the scene, early Monday morning in Winter, you need to contact the surgery...

What you need cannot be done using the e-Consult or your SystmOnline application.....

So you join the telephone queue at 8am....

and you're already told that you are 25th !! in the queue.....

but you have the kids to get ready for school......

oh your phone credit is running out as well.....

and the phone battery is flashing on 2%........

Ding Dong..... the doorbell, that's all I need......


Can this morning get any worse ?????

Rather than waiting on hold, using your battery and your money you will be able to hang up, but retain your place in the queue.


When you near the front of the queue we will automatically call you and invite you to rejoin the call...... or cancel the call if that's what you want to do.

We will even try to call you 3 times, every 30 seconds, so it will be important to keep the phone nearby but you can carry on doing the other things you need to do.

It may not remove the wait during those busy times but we hope that it will make the experience more positive for you.

How do our Patients rate us?

What do our patients think of the services we provide?

Its important for new patients to be able to see what our current patients think of the services we offer. We routinely collect information regarding their experiences and publish them, good or bad, in a number of places to ensure transparency. It also gives us the opportunity to reflect on and improve what we do. Reviews can be found:

  • In each waiting room on the TV screens - shows the Friends and Family results each month
  • On the NHS Choices website - CLICK HERE
  • Working Feedback - see the floating button on the home page

We understand and appreciate that it's challenging to please everyone in an ever changing Primary Care world but we will not shy away from those challenges and encourage patients to tell us what they think.

The current Primary Care world is very different from years gone by and the challenge is to continue to meet your expectations and safely deliver a service that is sustainable both now and in the future.

Book an appointment using Systmonline

As you may have read earlier this year we have reviewed the number and type of appointment that can be booked online using the SystmOnline application (Android or IOS).

  • Blood test appointments - If you have been invited by us for the blood test. ** PLEASE ENSURE YOU KNOW WHETHER TO FAST OR NOT (If fasting please do not eat for 12 hours before the appointment, but ensure you drink plenty of plain water and take any usual medication) **
  • Medication Reviews (face to face) - Please complete the Pre-Medication review questionnaire prior to attending
  • Annual Asthma / COPD / Diabetes reviews - If you have been invited by the Surgery. Please complete the pre-review questionnaire for the relevant condition.
  • Feedback appointment - Your opportunity to meet directly with the Business Manager and a member of the Patient Participation Group
  • Cryotherapy Clinic - If you have been seen by our clinician and invited by the surgery
  • Travel Clinic - Please complete the Travel questionnaire prior to attending
  • Smear Test - Only if you have been formally invited to attend.
  • Stop Smoke - If you want help in giving up Smoking
  • Pill Check - If you have been invited by the surgery
  • Child Immunisations - If you have been invited by the surgery
You can also book online for these ongoing treatments providing you have already started the treatment.

  • B12 injections
  • Hormone Injections - For the majority of patients your injection is delivered to the Surgery. If this is not the case for you please bring it with you.
  • Depo Provera Injection - Only if you are due this (normally every 10 - 14 weeks)
  • HRT (Hormone Replacement Therapy) - Only if you are due this (normally every 3 months)


Care Navigation - Whats that?

Now live in Portsmouth doctors surgeries.

Click this link for a quick introduction of what it is.


For more info click HERE

Our Surgeries

St Cuthbert’s Church
Hayling Avenue
Tel: 023 9282 7132
Fax: 023 9282 7025

Milton Park Surgery
Milton Road
Tel: 023 9282 7132
Fax: 023 9282 7025

Your Doctors Surgery in Portsmouth

Located in a central location with ample parking.

Location & Contact

Baffins Surgery
St Cuthbert’s Church
Hayling Avenue
Tel: 023 9282 7132
Fax: 023 9282 7025

Opening Hours

Monday: 07.00 – 19.00
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 20:00
Friday: 07.00 – 18.30

Location and Contact

Milton Park Surgery
Milton Road

Tel: 023 9282 7132
Fax: 023 9282 7025

Opening Hours

Monday: 08.00 – 18.30
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 18.30
Friday: 08.00 – 18.30