NEWS

    We welcome comments from all of our patients - please leave your feedback using the link below.



Your Rights and Repsonsibilities

The East Shore team are committed to giving you the best possible service we can offer.

As a patient you are entitled to being treated with courtesy and respect by members of staff.

Given the opportunity to choose whether to be involved in research or medical training and to see your health records subject to limitations in the law.

You are entitled to have appropriate drugs and medicines prescribed and have a clear explanation of any treatment proposed and to being referred to a consultant acceptable to you when your doctor thinks it necessary and to be referred for a second opinion if you and your doctor agree this is desirable.

You are entitled to be treated as an equal and be offered a health check on joining the practice.


If you would like to provide feedback, compliment us or make a suggestion, you can ask to speak to, or make an appointment with, our Reception Manager.

If you would like to submit a formal complaint, please let us know in writing. You can view our complaints policy by clicking here or collect from reception or from any of our waiting rooms. Please address this to the Business Manager who will provide a response within 14 days of receipt.

The practice team has made certain undertakings to you. In return you are asked to extend the same courtesy and politeness to the practice team as you would expect to receive.

Attend appointments on time and tell us as soon as possible if you cannot attend.

We ask that you request your repeat prescription requests in good time.

Inform us if you change your address or telephone number.

Please only make Out of Hours calls if absolutely necessary.


Please note that the doctors reserve the right to remove a patient from their list if the patient feels unable to meet the responsibilities outlined in the section above or if the behavior of a patient is violent or abusive to staff either on the premises or at the place where treatment is provided.

Our Surgeries

St Cuthbert’s Church
Hayling Avenue
Portsmouth
PO3 6BH
Tel: 023 9282 7132
Fax: 023 9282 7025

Milton Park Surgery
Milton Road
Portsmouth
PO3 6DW
Tel: 023 9282 7132
Fax: 023 9282 7025

Your Doctors Surgery in Portsmouth

Located in a central location with ample parking.


Location & Contact

Baffins Surgery
St Cuthbert’s Church
Hayling Avenue
Portsmouth
PO3 6BH
Tel: 023 9282 7132
Fax: 023 9282 7025

Opening Hours

Monday: 07.00 – 19.00
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 20:00
Friday: 07.00 – 18.30

Location and Contact

Milton Park Surgery
Milton Road
Portsmouth
PO3 6DW

Tel: 023 9282 7132
Fax: 023 9282 7025

Opening Hours

Monday: 08.00 – 18.30
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 18.30
Friday: 08.00 – 18.30