IMPORTANT PLEASE READ:

UPDATE FROM THE SURGERY AND HOW OUR SERVICES ARE BEING RUN:

Primary care is still open and we encourage people to get in touch for any health concerns that cannot be dealt with by the individual, their family or friends or the local pharmacy. This change is happening to help keep staff and patients safe

If you have coronavirus symptoms DO NOT come into the practice– self isolate and seek help via your practice or NHS 111 111.nhs.uk

Routine vaccinations and immunisations are important and are available at the practice.

Please only visit the surgery in person if you have an appointment - you will not be allowed in without a pre-booked appointment

If you think you need to see a doctor please use e-consult via the practice website or call the practice to speak to our team

If you need to be seen face-to-face then you will be given an appointment to come to the practice

We want to discourage people queuing outside a GP practice and waiting in the waiting area, to reduce the spread of coronavirus

Coming in for a booked appointment means you will be seen promptly

KEEPING YOU SAFE, KEEPING US SAFE:

• DO NOT ARRIVE EARLY
• ARRIVE ALONE UNLESS ABSOLUTELY NECESSARY
• RING THE FRONT DOOR BELL
• A TEMPERATURE CHECK WILL BE DONE AT THE DOOR
• SEATING AREAS, DOOR HANDLES ETC WILL BE REGULARLY WIPED DOWN
• DON'T TOUCH ANYTHING YOU DON'T NEED TO
• PPE WILL BE WARN BY OUR TEAM, PLEASE WEAR YOUR MASK AND FOLLOW WHAT THEY ASK YOU TO DO
• HAND SANITIZER IS AVAILABLE THROUGHOUT THE SURGERY
• EXEMPTIONS FROM WEARING FACE MASKS - Check our latest news section on the website for current guidance
• Staff will clean down areas before your arrival to keep you safe
• DO NOT BRING URINE SAMPLES TO THE PRACTICE UNLESS WE ASK YOU TO DO SO
• DO NOT EMAIL IMAGES TO THE PRACTICE UNLESS SPECIFICALLY ASKED TO DO SO BY A CLINICIAN. ALL OTHERS WILL BE DELETED

• REPEAT MEDICATION WILL BE ISSUED FOR A MAXIMUM OF 56 DAY SUPPLY. THEY CAN BE ORDERED USING THE AIRMID APP, OR BY EMAIL www.esp.scripts@nhs.net. PAPER REQUESTS MUST BE A LAST RESORT

• IF YOU HAVEN'T YET NOMINATED A PHARMACY PLEASE DO SO ASAP AS SCRIPTS WILL NOT BE COLLECTIBLE FROM THE SURGERY

• SICK NOTES (MED3) WILL NOT BE ISSUED FOR SELF ISOLATION OR SOCIAL DISTANCING - "After 7 days, it is for the employer to determine any evidence they require, if any, from their employee. This does not need to be a fit note (MED3) issued by a GP or any other doctor." - FOLLOW THIS LINK FOR FURTHER INFORMATION https://111.nhs.uk/isolation-note/

• PRIVATE MEDICAL REQUESTS WILL ONLY BE ACCEPTED FOR KEY WORKERS AS IDENTIFIED BY THE GOVERNMENT. OTHER REQUESTS WILL BE CONSIDERED CASE BY CASE

The above measures are all based on the advice given by NHS England. They allow us to use the resources we have available in a way that patients that must be seen are still seen by a clinician.

We fully appreciate that this new model of care may cause frustrations. Despite what you may see out and about we are still very much in a Pandemic situation and must ensure our staff and patients are kept as safe as possible.