Friends and Family Test Results – September 2024

Pie chart of results from our friends and family test poster

In September we collected 66 responses from our Friends and Family test. In response to the question ‘Overall, how was your experience of the service?’ 83% of patients found the overall experience of our service to be Very Good – 55 responses 11% of patients found the overall experience of our service to be Good…

Did Not Attend Data – September 2024

In September 98.1 percent of patients attended their appointments poster

In September, 98.1% of patients attended their pre-booked appointments with East Shore Partnership. However, 1.9% of patients still failed to attend their pre-booked appointments with clinicians at East Shore Partnership. This is equivalent to 265 appointments; approximately 68hours of clinician’s time that could have been offered to another patient who needed an appointment. Thank you…