News

Friends and Family Test Results – January 2026

Pie chart of results from our friends and family test poster

In January we collected 135 responses from our Friends and Family test. In response to the question ‘Overall, how was your experience of the service?’ 79% of patients found the overall experience of our service to be Very Good – 106 responses 7% of patients found the overall experience of our service to be Good…

Did Not Attend Data – January 2026

Did not attend poster

In January 2026, 97.8% of patients attended their pre-booked appointments with East Shore Partnership. However, 2.2% of patients still failed to attend their pre-booked appointments with clinicians at East Shore Partnership. This is equivalent to approximately 310 appointments that could have been offered to another patient who needed an appointment. Thank you to all of…

Friends and Family Test Results – December 2025

Pie chart of results from our friends and family test poster

In December we collected 95 responses from our Friends and Family test. In response to the question ‘Overall, how was your experience of the service?’ 78% of patients found the overall experience of our service to be Very Good – 74 responses 7% of patients found the overall experience of our service to be Good…

Did Not Attend Data – December 2025

Did not attend poster

In December 2025, 98.1% of patients attended their pre-booked appointments with East Shore Partnership. However, 1.9% of patients still failed to attend their pre-booked appointments with clinicians at East Shore Partnership. This is equivalent to approximately 268 appointments that could have been offered to another patient who needed an appointment. Thank you to all of…