Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for East Shore Partnership This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
East Shore Partnership Mission Statement
To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community. Our Vision We aim to provide the best possible outcomes for our...
Complaints policy
Complaints Procedure You can also download the complaints procedure as a Word document. This document sets out the East Shore Partnership policy on dealing with complaints. We aim to ensure...
Sedative Prescribing for Fear of Flying
East Shore Partnership does NOT prescribe sedatives for fear of flying. This policy decision has been made by the GP Partners in line with NHS guidelines and is adhered to...
Consent to share confidential information with a third party
The Data Protection Act 2018 and the ethical codes of conduct of all health care professionals require that medical data be treated with great respect for confidentiality. We are not...
Annual Statement on compliance with IPC
The health and Social Care Act 2008: code of practice on the prevention and control of infection and related guidance requires the infection prevention and control (IPC) lead to produce...
DNA (Did Not Attend) Policy
What is a DNA? A DNA appointment is when a patient does not turn up for appointments, does not contact the surgery to cancel or change the appointment or cancels...
Appointment punctuality policy
On occasion, patients attending appointments at East Shore Partnership will be late due to circumstances beyond their control. The document below provides direction for the management of patients who fail...
Zero Carbon Certificate
We are working hard to reduce our carbon footprint. This includes purchasing our electricity from British Gas. British Gas Trading Ltd certifies that 100% of electricity supplied by British Gas...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025