Anima
From 20th April 2026, East Shore Partnership is introducing Anima as a new way for patients to book GP appointments. Anima is a system that triage's patients requests so that patients are seen by the right person at the right time.
By using Anima, we can ensure that our patients receive the appropriate care and advice for their medical issue.
If you need an urgent or routine GP appointment, please complete an appointment request through Anima. The information that you provide is categorised for clinical safety and then triaged by our duty team.
Our team will then contact you with the outcome for your request. This could be to;
- offer you an appointment
- invite you in for more investigations, such as a blood test
- refer you to another service such as physio
- provide you with self-care information about your condition
- provide you with medication or a sick note etc if required.
For more information about Anima please visit our page Anima – East Shore Partnership
If you require an appointment with our nurse, please either call us or come into the surgery to book.
Urgent appointments
To request an urgent appointment for today (Monday to Friday)
- contact us online from 8am, Monday to Friday, when we are open
If you are unable to complete an online form you can ask a relative, friend, carer or neighbour to complete the form on your behalf.
Our staff have also been trained to support you to complete the form over the phone or in person.
- phone us on 023 9282 7132, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable clinician to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment
- contact us online, Monday to Friday, when we are open
- phone us on 023 9282 7132, Monday to Friday after 11am and choose option 1, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use SystmOnline to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable clinician to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- reply CANCEL to your appointment reminder text message
- Phone the practice on 023 9282 7132
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 023 9282 7132 and choose option 1.