Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable clinician to help you.

Read more about managing your health online.

Routine appointments

To request a routine appointment

  • phone us on 023 9282 7132, Monday to Friday after 11am and choose option 1, when we are open
  • Complete an eConsult form, Monday to Friday from 8am to 5pm, subject to availability. We will respond within 2 working days during opening times.
  • visit the surgery and speak with a receptionist, Monday to Friday, when we are open
  • use SystmOnline to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable clinician to help you.

Read more about managing your health online.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

To cancel your appointment:

  • reply CANCEL to your appointment reminder text message
  • Phone the practice on 023 9282 7132
  • visit the surgery and speak with a receptionist, Monday to Friday, when we are open

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

[Include information about 111, urgent treatment centres, extended access and late-night pharmacies.]

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call.
  • If you need an interpreter.
  • If you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 023 9282 7132 and choose option 1.

Date published: 11th September, 2023
Date last updated: 8th October, 2024